FAQ – Frequently Asked Questions

• Who can order from Universal Office Solutions?
  Anyone, although we are primarily a Business to Business supplier, we love nothing more than helping private individuals too with their furniture needs. For many years we have been providing products and services to the construction industry, such as major construction companies, home builders and site accommodation providers as well as schools, colleges and commercial businesses throughout the country.

• How can I make sure I have found the most suitable product for my budget and requirements?
  There are a hundreds of products on our website and more are being added all the time. The choice is endless, and sometimes daunting. If you DO find what you’re looking for just add the items to the Quote Basket. When everything you need has been added into your basket go to the top of the screen, click on Your Basket and then Get Quote. Your request will quickly be picked up by our sales team who will respond to your enquiry by sending you back a quotation. Alternatively, if you would like some help with your search, or CAN’T find what you’re looking for, just send an email to [email protected] or call our sales team on 01363 775411.

• Where do you deliver?
  We can deliver to most UK Mainland postcodes. The majority will be covered by our standard delivery charge, with Scottish postcodes (in most circumstances) being priced on application. We can also offer delivery via a pallet delivery service at cost.

• How do I order from Universal Office Solutions?
  It couldn’t be simpler. Once you are happy with the provided quotation and you have an active account just send your purchase order to our sales team. This may be to the general [email protected] email or directly to the email of the member of staff that has been helping you. We can accept payment by BACS or Visa purchase card for those of you without an account. Your order will be processed, and an Order Acknowledgement sent back to you as confirmation of your order placed.

• How do I pay for my order?
  If you, or your company, have a credit account you will be invoiced once the goods have been delivered. Payment will be due 30 days end of month of the invoice date unless different terms have previously been agreed. If you don’t have a credit account payment can be made by BACS or Visa purchase card. We will send you a pro forma invoice with our full bank details. To pay by Visa purchase card we will ask you to phone the office with your card number so that we can put it through our card machine. An invoice and receipt will be sent to you.

• Who can open a credit account?
  If you would like to open a credit account we will ask you to complete a Credit Application Form. For this we will need your company details including company registration number (where applicable). All applicants must be approved by our Credit Insurers, Nexus CIFS. It is our company policy for the first transaction to be paid (in advance) by pro forma invoice, and then the credit account will be activated for your subsequent orders. The following are not subject to the requirement of credit approval: Government bodies, Local Authority, NHS, MOD, Schools, Colleges or Universities.

• How long will my order take?
  If you have chosen from our wide range of stock held items then delivery will be arranged as soon as logistically possible. As we offer a diverse range of product sizes and styles, wood finishes and fabric colours, some will be sourced as required or made to order especially for you. We will inform you of lead times wherever possible. Items that we don’t stock which are not made to order will arrive into our warehouse(s) within 5 working days or less.

• When can I expect my delivery?
  We schedule deliveries from our warehouse(s) to the desired destination with as much efficiency and speed as possible. With careful route planning to keep transport costs down and reduce our impact on the environment. Once at the desired location, our team of fitters install, assemble and remove all packaging FREE OF CHARGE.

• What if I need my products to be assembled?
  That’s all part of our unique service, everything we supply is assembled for FREE by our experienced team of furniture fitters, taking away any unwanted packaging and leaving your new equipment ready to use without delay.

• What if there is a problem with my order?
  At Universal we firmly believe that to provide a good service is much more than simply securing a sale. We have a helpful and friendly sales team who will make every effort to make your buying experience a good one. Of course, sometimes things don’t go according to plan but we always try to get the problem sorted as soon as possible for you, keeping you in the loop about what is happening with honesty and integrity. If a problem should arise please email [email protected] or call us on 01363 775411. We are there to provide professional advice on all of our products and offer unlimited support to you and your organisation from the first point of contact right through to after sales care.

• What is your policy for cancellations and returns?
  A copy of our Terms and Conditions is available on our website. We also send our Business to Business Returns and Cancellation policy to customers with every Order Acknowledgment. Problems should be reported as soon as they come to light and ideally within 48 hours of receiving your goods. Email either the member of staff who processed your order, [email protected] or call us on 01363 775411. Our furniture fitters will assist by recording and reporting any unforeseen occurrence at the time of delivery.

• Why should I pick Universal Office Solutions?
  We are the solution for busy people! Providing quality products which are affordable and competitively priced. Fast delivery and FREE installation! Generally, people want a simple and pain free process to purchase new furniture for their offices and projects – and we always try to make sure that it is. If you order from us, it will arrive promptly and safely in our own vehicles. We also build the furniture for you, free of charge, and place it just where it needs to be. That’s part of our unique ‘no hassle’ service. Unless instructed otherwise, it won’t arrive flat packed in boxes with a list of instructions on how to put it all together, and a huge pile of cardboard packaging to get rid of…we’ll take care of all of that for you. As one of the largest independent office furniture specialists, with warehouses in both the North and South of England, we have the capacity to stock and supply a wide range of product lines. We work hard to keep our customers happy - and our Customer Reviews prove it. We liaise closely with our customers to achieve their vision, from initial point of contact through the planning stage, offering free of charge 2D and 3D rendered CAD designs. Once we are in receipt of your goods, a mutually agreed delivery and installation slot will be arranged between you and our logistics department. We don’t just help you choose the right furniture, we tailor it to your needs, your specification and your budget – AND assemble it for FREE. We’ll take great care of you!

Bench Desk Range

Managers Chairs

Post Room

Cafe-Bistro Outside Area's